Refund Policy

CHANGE OF MIND

A refund or exchange is offered on all purchases through the Parlez Vous Vintage website, except for the following item types:

  • Gift vouchers

If you are returning an item because of a change of mind, or any other reason, please get in touch with us for approval and instructions on how to post back the item. Postage to return the item back to us will be at your expense.

We require a receipt or proof of purchase. Your item must be unused and in the same condition that you received it and must also be in the original packaging.

Refunds won’t be processed until the items have made their way back to us. It may then take up to 3 business days to process the refund and then 1-3 days before the refund can be seen in your bank statement.

The refund amount will be for the item cost only. If you paid a postage fee on your original order for the item, this will not be refunded

RENTAL REFUNDS

We do not offer change of mind refunds.

We will only provide a full refund of the price paid for a Product if we determine that:

  • we cancelled your Order.
  • a Product you ordered was not received by you solely due to failure by us.
  • a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality).
  • a Product is deemed faulty in our sole discretion. 

For the avoidance of doubt, if you are not home to receive your Order and the Order gets redirected to a collection point and you fail to collect your Order by the start of your Hire Period, you will not be entitled to a refund or partial refund.